Refund policy
Refund & Return Policy
At Nameswear, every product is custom-made and printed specifically for you after your order is placed. Because our products are made on demand, refunds and returns are subject to the conditions outlined below.
How to Request a Refund or Return
To request a refund, replacement, or report an issue with your order, please contact us through our Helpdesk at https://nameswear.freshdesk.com or email us at ron@nameswear.com.
Please include:
- Your order number
- A description of the issue
- Photos of the item (if applicable)
Our team will review your request and respond as quickly as possible. Refund eligibility is determined after review by our customer support team and may require supporting photographs or documentation.
Order Changes & Corrections
If you realize that you have made a mistake while placing your order, such as selecting the wrong size, color, product, shipping address, or round number, please contact us as soon as possible through our Helpdesk at https://nameswear.freshdesk.com or email us at ron@nameswear.com.
While we cannot guarantee that changes can be made after an order is placed, we will do our best to accommodate correction requests if production has not yet begun.
Because our products are custom-made and printed on demand, once production starts, order modifications may no longer be possible.
Conditions for Refunds & Returns
Eligible for Refund or Replacement
You may qualify for a refund or replacement if:
- Your item has a manufacturing defect.
- Your item has a printing defect or quality issue.
- Your package is confirmed lost in transit.
For manufacturing defects, printing defects, or packages lost in transit, customers may choose either:
- A full refund, or
- A replacement shipment.
To qualify for a refund, replacement, or claim related to manufacturing defects, printing defects, or lost shipments, customers must notify us within 15 days of the delivery date (or expected delivery date in the case of lost shipments).
Customer Ordering Errors
Because our products are custom-made and printed specifically for each order, refunds or replacements are generally not available for customer ordering errors, including incorrect size, color, product, round number, customization details, shipping information, or similar mistakes made during checkout.
Once production begins, custom-made items cannot be resold or restocked.
Sizing Issues
Please review the sizing chart available on each product page before placing your order.
As all items are custom-produced, refunds or replacements are generally not available for sizing issues resulting from an incorrect size selection.
Goodwill Replacement Discount
We understand that mistakes can happen.
In certain circumstances, and at our sole discretion, we may offer up to a 30% discount on a replacement order if a customer accidentally orders the wrong size, color, product, or round number.
This discount is offered on a case-by-case basis and is not guaranteed.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address.
If a package is returned to us because an incorrect or incomplete address was provided, we can arrange a reshipment after the package is received back at our facility.
The replacement shipment will be processed within 2 business days of receiving the returned package.
Please note that we cannot issue refunds for packages delayed or undeliverable due to an incorrect shipping address provided at checkout.
Refund Timeline
- Refunds are processed by Nameswear within 48 hours.
- After processing, the time required for the funds to appear in the customer's account depends on the customer's bank, card issuer, or payment provider.
- Most refunds are completed within 5–10 business days, though some financial institutions may take longer.
Replacement Timeline
- The replacement order will be processed within 48 hours of approval.
- Delivery typically takes 1–2 weeks, depending on the destination and shipping carrier.
Questions?
For any questions regarding refunds, replacements, or returns, please contact us through our Helpdesk at https://nameswear.freshdesk.com or email us at ron@nameswear.com.